Mapping for personal users

Support

In the Support Centre you should find the answers you are looking for.


To get you going with Quo the best place to start is the “Getting Started Guide”.


Download Getting Started Guide


If what you are looking for is not in the Getting Started Guide please go to one of the following sections:


Email and Telephone Support

  • If you have spent £50+ on latest maps (2021/2020), you will receive free email support for 12 months from the date of purchase. Includes past and new purchases.
  • Support for purchases 12 months or more ago, will need to purchase a Support Package.
  • Support Packages available:
    • Email Support Package - £10 per annum – To Buy Click Here
    • Email & Phone Support Package £20 per annum – To Buy click Here

We will donate 25% of all revenue derived from Support Packages to support both Mountain Rescue England & Wales & Lowland Rescue.

Frequently Asked Questions

Click on the + icon to view the answer.

+ Does Quo work on Windows 10?

+ Why do my maps have a red or pink overlay?

+ Deactivation/'Activate 35 No Activations Left' or 'Activate 50 Data is Corrupted' error?

+ How do I activate my maps?

+ How do I backup my maps or transfer them to another computer?

+ Can I download previous purchases?

+ I have forgotten my password, help?

+ Map, Altitude and Search information is missing

+ Direct X error trying to view maps in 3D Tool

+ Microsoft .net error

+ Maps not working on Endura Quo MobileXT

+ Activate 20 / Activate 30 Result is empty

+ No maps are loaded

+ Purchased maps under multiple email addresses

+ Maps not working/showing after updating Quo v2

+ Activate 20 error_WrongUniqueKey

+ Maps not Activated after entering activation details

+ Activation Codes

+ Map Symbols / Map Legend

+ Windows 10 Activation Failing/Not Responding


Click on the + icon to view the How To Guides.

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How To

Click on the + icon to view the Video Tutorials.

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Video Tutorials