Mapping for personal users

Support

In the Support Centre you should find the answers you are looking for.


To get you going with Quo the best place to start is the “Getting Started Guide”.


Download Getting Started Guide


If what you are looking for is not in the Getting Started Guide please go to one of the following sections:


Email and Telephone Support

  • If you have spent £50+ on latest maps (2022/2021), you will receive free email support for 12 months from the date of purchase. Includes past and new purchases.
  • Support for purchases 12 months or more ago, will need to purchase a Support Package.
  • Support Packages available:
    • Email Support Package - £10 per annum – To Buy Click Here
    • Email & Phone Support Package £20 per annum – To Buy click Here

Frequently Asked Questions

Click on the + icon to view the answer.

Activation


+ How do I activate my maps?

+ Deactivation/'Activate 35 No Activations Left' or 'Activate 50 Data is Corrupted' error?

+ Device is not activated (Repeatedly)

+ Activate 20 / Activate 30 Result is empty

+ Activate 20 error_WrongUniqueKey

+ Activation Codes



Maps


+ Why do my maps have a red or pink overlay?

+ No maps are loaded

+ Maps not working/showing after updating Quo v2

+ Maps not Activated after entering activation details

+ Map Symbols / Map Legend



Housekeeping


+ Can I download previous purchases?

+ How do I backup my maps or transfer them to another computer?



General


+ Map, Altitude and Search information is missing

+ Direct X error trying to view maps in 3D Tool

+ Microsoft .net error



Windows 10


+ Does Quo work on Windows 10?

+ Windows 10 Activation Failing/Not Responding


Click on the + icon to view the How To Guides.

+ 

How To Guides

Click on the + icon to view the Video Tutorials.

+ 

Video Tutorials